There are rare occasions when your recharge on Reload may not go through due to the below possible reasons

  • Mobile operator's server was temporarily unavailable.
  • Entered amount was not accepted by your mobile operator as a valid recharge value.
  • Sometimes it so happens that we are unable to connect to the mobile operator's server due to a temporary network problem.
  • Operator provided at the time of recharge might be wrong.


In such cases, we will credit the failure amount to your Reload Cash.

For any clarifications, please email us at support@reload.co.in with your order number and we will be happy to help.